Concerning the effects on DVD/CDs when running on the Xbox and the actions to be taken
Thank you very much for using our company's product on a regular basis.
This is an announcement "concerning the effects on DVD/CDs when running, and the actions to be taken" for our company's videogame console "Xbox", released on February 22nd.
We deeply apologize for causing great inconvenience to our customers, business partners and others involved, concerning the phenomenon of some Xboxes "creating scratches on the outside of DVD/CDs after use".
While we have not received any reports such as "the game won't run any more" or "the DVD/CD won't play back any more" from customers calling in to Xbox support or from researches within our company, it has been decided that we will be taking actions as followed below.
- If the "DVD/CD gets scratched", or problems occur with the Xbox console/game, or other problems concerning DVD/CDs occur from the use of the Xbox, please contact Xbox customer support (Tel:0570-019-602, 10:00AM-6:00PM excluding Weekends and national holidays). We will promptly take action with repairs or exchanges.
- Furthermore, we will also correspond to DVD/CD disks scratched by the Xbox by exchanging them with the same item, brand new.
We will strive to offer products which will further satisfy our customers, from now into the future.
The latest news on this issue will continue to be released through the Japanese Xbox site (http://xbox.jp) and other methods.